We strive to provide our customers with high-quality products that meet their expectations. However, we understand that there may be times when customers may need to cancel an order, return a product or dispute a purchase because the product is not as described, defective or of poor quality. This article will outline our policies and procedures for handling cancellations, returns, and disputes related to such products.

Cancellation Policy:

Customers can cancel their order at any time before it is shipped. If the product has already been shipped, the customer can refuse delivery or return it. If the product is not eligible for return, the customer may be subject to restocking fees or shipping costs. We do not accept cancellations for customized or used products.

Return Policy:

We offer a 30-day return policy for all products that are not as described or defective. Customers must contact our customer service team to initiate a return request. We will provide a return label and instructions for returning the product. Upon receipt of the product, we will inspect it and issue a refund if it meets our return policy criteria. Refunds will be done only through the Original Mode of Payment. Please allow for up to 45days for the refund transfer to be completed.

Dispute Resolution Policy:

If a customer disputes a purchase due to the product not being as described or defective, we will investigate the claim and work with the customer to resolve the issue. We may require photos, videos or other evidence to support the claim. If we determine that the claim is valid, we will offer a refund or replacement product.

Product Quality Policy:

We take product quality seriously and strive to provide our customers with products that meet their expectations. If a customer receives a product that is defective, we will work with them to resolve the issue. We may require the customer to provide evidence of the defect, such as photos or videos. If we determine that the product is defective, we will offer a refund or replacement product.

Conclusion:

We understand that cancellations, returns, and disputes related to products that are not as described or defective can be frustrating for our customers. We have established policies and procedures to handle these situations fairly and efficiently. Our goal is to provide our customers with a positive shopping experience and resolve any issues that may arise. If you have any questions or concerns, please do not hesitate to contact our customer service team.